Frequently Asked Questions

Q: Do you ship chocolates year round?
A: No, chocolates are available for shipment October through May.

Q: Do you ship to a P.O. Box?
A: Yes. When using a P.O. Box, delivery is made by the U.S. Postal Service.

Q: How do I change my address for a catalog?
A: You can change your address by contacting us via e-mail at customerservice@priester.com or by phone at 1-800-277-3226. Be sure to give your old address as well as the new address.

Q: Do you ship year round?
A: Yes, all items (except chocolate) are available year round.

Q: When are fresh crop pecans available?
A: Usually, around the first week of November.

Q: What are your operating hours?
A: Order 24 Hours A Day
7 Days A Week
1-800-277-3226
For Christmas arrival on orders placed after December 15th ask for our RUSH delivery.
For Customer Service please call M-F 8 a.m. to 4:30 p.m. CST 1-866-477-4736.

Q: What are your shipping policies?
A: All prompt orders are shipped 2 business days after the order is received. Deferred shipments are sent to arrive per your request.

Q: What is the product guarantee?
A: All products carry the 100% satisfaction guarantee.

Q: How do you package your gift shipments?
A: Click here for several examples of the Gift Packaging.

Q: What is our privacy policy?
A: Click here for the Priester's Pecan Company Privacy Policy